At Southern Cross Marquees, we ship Australia wide – dispatching orders from our Brisbane based warehouse 5 days a week. We use a large range of freighting companies, with various services and express trucks that we can freight your order with.
General dispatch of orders occurs at 3.30pm Monday-Friday, however cut off time for any overnight or same-day services can be anywhere from 12:00pm – 2:30pm so please advise us as soon as possible if you would like to upgrade to use one of these services.
Once your order has been dispatched, you will receive a courtesy email from our Logistics department containing the details of your consignment that will allow you to track your order online as it travels to you.
For custom printed jobs, we estimate 14-21 days for production and delivery. For plain marquee orders, we estimate between 1-10 days depending on your location. If you require your marquee order urgently, please advise us as soon as possible so that we can put an urgency on your order.
Our experienced Logistics department will work together with our production team and the freighting company to ensure your order is delivered in the quickest time possible. We are unable to make a guarantee on behalf of the freighting company that the freight will be delivered on a specific date, due to unforeseen delays.
If you have any queries in regards to the dispatch and transit of your order please do not hesitate to contact our Logistics department who will be happy to help.